Operator-assisted conference call benefits: With operator assistance, your team can worry less about conference call rules and etiquette. The operator can guide the entire operator-assisted teleconference. Whether it’s a small conference or part of a large event including participants from around the globe, there are many benefits of operator-assisted conference calling.
Operator Assisted Conference Call
For example, you get:
Last-minute changes to the schedule or agenda are usually made by the teleconference organizer rather than by the leaders. It also means that time is running out and you may not be able to get everyone on the same page when it comes to time for the meeting. If someone on the call wants to add more time, they have to ask permission first. You will never know how long a particular meeting will take if you’ve already made crucial changes to the agenda. Here are some suggestions on how to successfully schedule an event without waiting for its organizer:
They typically take place at lunchtime, but most people find it convenient to offer them at the end of the workday as well. Instead of asking people to turn on their cell phone’s speakerphone or selfie camera during a meeting, it’s better to have an operator take and record a video of everyone participating in the meeting to take with them to the next meeting. This way, if someone is talking over someone, it won’t be disruptive, and everyone will be on the same page.
An estimated workforce of 15 million people works from your home. Placing a conference call in someone’s home can not only be inconvenient, but it can also have a negative impact on privacy, potentially disturbing family members.
Operators will usually be in their houses and getting in the way of household chores. For example, they may be setting an agenda, entering leader-only chat rooms, or taking photos. Disruptive or disturbing behavior during an operator-assisted conference call is not permitted and could result in disciplinary actions against the offenders.
Many times, it’s best to avoid teleworking altogether. Here are some tips on how to adapt to remote work, avoid time-wasting activities, and values to set for your team at home:
Ideally, when people work remotely, they work from the comfort of their own homes. But in some cases, there are office-related reasons to set up a remote working environment. That’s why having a business phone or a personal mobile device available for use, especially in the early stages, is important for remote participants. That’s also what you should do when someone has to work on a location for some time. Setting up an office diary will help keep track of the normal schedules, and conferencing software will help participants schedule meetings without worrying about getting a call from the wrong person at the wrong time.
Successfully Setting Up A Teleworking Environment
The first step to successfully setting up a teleworking environment is to establish rules around how people are expected to behave.
You may not be able to afford operator assistance, but there’s an affordable alternative.
For Unix-based systems, there are always great options if you’re looking for reliable conference calling on reasonable hardware. These options can also be configured to run on less hardware. For options for Windows XP through Windows 10 systems, the solutions are neither as robust nor the most cost-effective for a home lab environment and tend to be created by one or two companies.
Unfortunately, for both of these conference calling solutions, there are often limitations when it comes to remote access. This means that to stay flexible and well-connected, you need a connection that can be provided by a variety of different devices and software. When configuring a network for remotely accessing your lab from different locations, there is a range of different options to consider. This article will focus on options for Unix-based and Windows-based home labs. We recommend selecting a connection that will serve your needs. Consult the table below for details on different options and their pros and cons.
- Options Pros Cons Mobility Separate desktops for video calls Workspaces must be created when configuring the operator assistance solution
- Low-bandwidth connections Disconnect during poor reception conditions
- Modularity Easy to reconfigure, use as a single point of failure
- Central location Remotely accessible at your desk or anywhere in your home Grants TeamViewer integration for remote administration.
A Range of Solutions (Operator Assisted Conference Call)
To start off the options in this section, we’re going to focus on a middle-ground solution: Teamspeak. At a straightforward level, Teamspeak is a free and open-source voice communication software. It has enjoyed a very active and thriving community and its core features provide quick and easy access to a workplace-like voice experience.
For Unix-based systems, Teamspeak is available in several flavors:
It’s also widely available from a range of OEMs that provide their own branded flavors that fit specific configurations and budgets. These flavors include:
The next step is to find the flavor that works best for your home and workstation deployment. Download and install the product from the product page. This software will come pre-installed with a built-in virtual private network (VPN) that’s designed to be used with the current operating systems in your home.
Next, you’re going to have to create a virtual private network (VPN) connection to your Teamspeak server. This can be accomplished either by connecting directly to the server using your existing modem or with a virtual private network (VPN) hub. A good option is the Tech 21 VPN hub, which includes a built-in VPN.
Benefits of an operator assisted conference call:
Most people are familiar with the art of taking phone calls from your computer. If it’s a conference call, you listen to others on a loop. You respond to a prompt from the speaker so everyone knows when you are available. Your computer sounds like your old answering machine. It sounds boring and unsexy.
I am also squeamish. When dealing with humans or hearing people speak, I don’t want to be a part of the conversation. There’s a certain tension I have when someone is talking to me on the phone. I’m not comfortable interrupting the speaker or speaking too soon. That’s when I turn the HUB into an operator-assisted teleconference.
If you are familiar with the conferencing software and have a good understanding of what you need to be comfortable with, you can make a conference call when it’s convenient and comfortable for you. If everyone wants to participate, you can decide who takes the call and when. It’s striking and memorable.
This works with small conferences such as a family gathering or a small conference call of one partner. Your partner just needs to have access from their phone and it doesn’t matter from where they are or where they are able to listen in.
Does your organization need help using conference calls from the comfort of your home? Maybe not, but remote work is a great possibility for your team. Attending one of these conferences offers immense benefits including:
Consider taking your teleconference to a location where it is convenient and fun. If you’re a skilled or experienced presenter, I have no doubt you can get the job done. Consider the conferencing software and education center availability. You’ll never have that many options.